Research

How are consumer expectations changing in the post-pandemic era and how are financial institutions shifting to meet them?

Sources: Financial Brand, “The Future of Video Banking,” April 13, 2021; Accenture, “Empathetic Banking,”’ July 9, 2021

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Data

Recent study finds U.S. consumers trust financial institutions over fintech

The Story: As reported in Finextra, a recent study from BIS shows that U.S. consumers trust financial institutions over fintech, government …

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Research

How does trust affect the way people bank?

Building trusting relationships drives brand loyalty and wallet share. Source: Insider Intelligence Banking Digital Trust Survey, Q1 2021

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30% of U.S. consumers who plan to “splurge” on significant home renovations in the next 12 months
Data

Economic rebound expected as consumer optimism continues to rise

The Story: Consumer optimism continues its rise, creating a commerce recovery that’s fueling an even greater economic rebound. Yet, COVID’s longer-term impact …

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Research

How does customer experience influence people’s banking decisions?

CX plays an outsized role in growing wallet share. Source: Qualtrics XM Institute’s 2020 “ROI of Customer Experience Study,” December, …

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Research

What are people’s perceptions of banking brands in the post-pandemic era?

In a recent study tracking consumer preference across U.S. financial institutions, nearly every key indicator that influences a banking brand’s ability …

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News

Solving for Scale: Merger and Acquisition Activity on the Rise in Banking

A roundup of recent M&A bank deals and how FIs can respond to consumer demands for better banking experiences With …

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Research

What do post-pandemic consumers want from brands?

The impact of COVID has shifted people’s brand priorities into five key categories

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News

Fostering Financial Literacy Helps Banking Deliver Deeper Value(s)

How banks and credit unions are leveraging their expertise to empower consumers As the U.S. marks the anniversary of COVID …

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