Data

Recent study finds U.S. consumers trust financial institutions over fintech

The Story: As reported in Finextra, a recent study from BIS shows that U.S. consumers trust financial institutions over fintech, government …

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News

Earning and Keeping Consumer Trust in Post-COVID Banking

How trust sparks and sustains bank and credit union relationships and provides the underpinning of powerful purpose for financial institutions …

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Research

How does trust affect the way people bank?

Building trusting relationships drives brand loyalty and wallet share. Source: Insider Intelligence Banking Digital Trust Survey, Q1 2021

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Data

Physical branch channel continues to play a vital role

The Story: While many consumers express a desire for online account opening, those who do initiate accounts digitally carry significantly lower …

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Data

Financial account consolidation on the rise post-pandemic

The Story: As post-pandemic switching activity is on the rise, people are looking to simplify their financial lives by pulling all …

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30% of financial institutions whose top 2021 priority is developing better financial planning tools
Data

FIs deepen trust by prioritizing financial wellness for consumers

The Story: As consumers’ post-Covid interest in achieving financial wellness rises, more banks and credit unions are prioritizing that need …

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Data

Consumers are concerned about the economy

The Story: As the COVID crisis continues, people are facing increased stress about both personal finances and the longer-term effects …

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