Research

How are consumer expectations changing in the post-pandemic era and how are financial institutions shifting to meet them?

Sources: Financial Brand, “The Future of Video Banking,” April 13, 2021; Accenture, “Empathetic Banking,”’ July 9, 2021

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How are people using digital channels to connect with brands?
Research

How are people using digital channels to connect with brands?

The pandemic has had a dramatic impact on how people research, buy and advocate for brands. Sources: Global Web Index, …

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Research

How is consumer financial behavior changing post-pandemic?

COVID spurred massive changes in the way consumers manage personal finance and interact with financial brands Source: ICF Next, COVID-19 …

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Research

How does trust affect the way people bank?

Building trusting relationships drives brand loyalty and wallet share. Source: Insider Intelligence Banking Digital Trust Survey, Q1 2021

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Research

How does customer experience influence people’s banking decisions?

CX plays an outsized role in growing wallet share. Source: Qualtrics XM Institute’s 2020 “ROI of Customer Experience Study,” December, …

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Research

What are people’s perceptions of banking brands in the post-pandemic era?

In a recent study tracking consumer preference across U.S. financial institutions, nearly every key indicator that influences a banking brand’s ability …

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Research

What do post-pandemic consumers want from brands?

The impact of COVID has shifted people’s brand priorities into five key categories

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How has COVID changed the way people use self-service technology for banking?
Research

How has COVID changed the way people use self-service technology for banking?

ITMs provide consumers a strong alternative to in-branch visits.

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How are people planning for their financial future?
Research

How are people planning for their financial future?

A post-COVID financial wellness across all generations is driving industry change.

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