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The Story: As consumers become more comfortable with online meetings at work and telemedicine appointments, consumers are using the same kind …
The Story: As consumers increasingly return to in-person shopping, they have high expectations of retail brands. While digital channels got …
The Story: Recent insights from Accenture about data-driven analytics in commercial banking find that financial institutions that focus on advancing their data …
Building trusting relationships drives brand loyalty and wallet share. Source: Insider Intelligence Banking Digital Trust Survey, Q1 2021
CX plays an outsized role in growing wallet share. Source: Qualtrics XM Institute’s 2020 “ROI of Customer Experience Study,” December, …