66% of consumers who have had or would like to have personal financial support video calls with bankers
Data

Banking Consumers Desire Virtual Personal Finance Support

The Story: As consumers become more comfortable with online meetings at work and telemedicine appointments, consumers are using the same kind …

Read
70% of consumers who prefer self-service technology for in-store shopping
Data

Consumers Value Self-Service Technology in Retail

The Story: As consumers increasingly return to in-person shopping, they have high expectations of retail brands. While digital channels got …

Read
The average return on investment achieved by banks that have progressed further in data-analytics maturity is 61%
Data

Banks Embracing Data Analytics Have More Income Opportunities

The Story: Recent insights from Accenture about data-driven analytics in commercial banking find that financial institutions that focus on advancing their data …

Read
Research

How does trust affect the way people bank?

Building trusting relationships drives brand loyalty and wallet share. Source: Insider Intelligence Banking Digital Trust Survey, Q1 2021

Read
How does customer experience influence people’s banking decisions?
Research

How does customer experience influence people’s banking decisions?

CX plays an outsized role in growing wallet share. Source: Qualtrics XM Institute’s 2020 “ROI of Customer Experience Study,” December, …

Read