John Legend plays piano with his son sitting beside him in a new Vrbo commercial
Insights

Welcome Back: Post-Pandemic Brands Ready their Return to a New Normal

Smart marketing and advertising messages from brands recognize the impact of pandemic-life on consumers, even as we look to brighter …

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chart depicting consumer perceptions of banking brands post-pandemic
Research

What are people’s perceptions of banking brands in the post-pandemic era?

In a recent study tracking consumer preference across U.S. financial institutions, nearly every key indicator that influences a banking brand’s ability …

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woman shopping for dresses inside retail store with a mask on during COVID
Insights

As the Economy Expands, Retail Rebounds

Good news for transactions at the store and the branch as brick-and-mortar shopping returns in force As COVID’s initial lockdowns …

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A Barnes and Noble store across the street from Union Square Park. People can be seen.
Insights

What can banking learn from book retailers?

Barnes & Noble’s new approach to store formats and localization reinvigorates the retailer As we emerge slowly but surely into …

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discovery logo
Insights

How Banking Can Help Consumers Build Rewarding Relationships with Money

As post-pandemic consumer focus shifts to achieving financial wellness, and as financial institutions look at ways to meaningfully infuse purpose …

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Young youthful fast food worker working at Chick-fil-a drive through amidst cars take orders with tablet.
Insights

Delivering on the Drive-Thru: Best Practices from Customer Experience Leader Chick-fil-A

Few consumer brands are more renowned for delivering stellar drive-thru experiences than Chick-fil-A. The chicken franchise is so beloved that their …

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