Bank Branches

What Banking Activities Do Consumers Associate with In Branch Banking?

Knowing how consumers want to use the branch is essential to delivering the right banking experience.  Source: American Banker, “Humanizing …

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Bank Branches

Bank Branches Remain Essential to a Holistic Customer Experience

The Story: Recent data shows that the bank branch remains a vital component of the customer experience even as transactions …

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Bank Branches

Close-by, Convenient & Consultative – What Consumers Want from Branches

How consumer expectation and experience are driving our next normal in branch banking   No matter where you look across …

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How do people choose a primary bank?
Bank Branches

How do people choose a primary bank?

Research identifies the top five reasons why customers choose a particular bank as their primary financial institution. Source: EPAM Continuum, …

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What do Gen Z customers want from their bank branches?
Bank Branches

What do Gen Z customers want from their bank branches?

Younger banking customers would be more likely to visit their local bank branches if they offered a range of services. …

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55% of people who report visiting a bank branch in person this year
Bank Branches

Access to bank branches remains highly valuable

The Story: The need for bank branches has not waned during COVID and is expected to remain a key service …

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66% of consumers who have had or would like to have personal financial support video calls with bankers
Bank Branches

Banking Consumers Desire Virtual Personal Finance Support

The Story: As consumers become more comfortable with online meetings at work and telemedicine appointments, consumers are using the same kind …

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70% of consumers who prefer self-service technology for in-store shopping
Bank Branches

Consumers Value Self-Service Technology in Retail

The Story: As consumers increasingly return to in-person shopping, they have high expectations of retail brands. While digital channels got …

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The average return on investment achieved by banks that have progressed further in data-analytics maturity is 61%
Bank Branches

Banks Embracing Data Analytics Have More Income Opportunities

The Story: Recent insights from Accenture about data-driven analytics in commercial banking find that financial institutions that focus on advancing their data …

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