Data You Can Use

Research

Consumers Weigh In: Banking How, When and Where They Want

As customer banking transactions continue to become more digitized, consumers still want access to the branch and virtual consultations for ...
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Data

Banking Customers Want Human Connection & Consultation

The Story:  While customers want to be able to reach companies on any channel they choose, new research on consumer ...
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Data

Banking Leaders Prioritizing M&A for Scale

The Story: Data tracking financial institution priorities throughout 2023 finds that nearly two out of ten banking leaders rank acquisition ...
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Research

Consumers Increasingly Learn About Brands via Social Media

55% of all consumers learn about brands and companies through social media, an increasing trend among younger generations. Source: Sprout ...
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Bar graph showing what percentage of consumers view the branch as a place for financial advice, by generation
Research

Across Generations, Perceptions of the Branch Shift from Transactions to Advice

People’s perceptions of the branch are shifting from a place to conduct transactions to a place to receive expert financial ...
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Data

Canada’s Credit Unions Deliver Highest Growth in Financial Services

The Story: Canadian credit unions outperform rival financial institutions, delivering higher growth in 2022 than the sector’s year-over-year average since ...
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Research

Consumers Look For Sources of Financial Support

From budgeting to retirement planning, consumers need their bank’s expertise to help them  successfully manage their finances.  Source: Vericast, “Awareness-to-Action ...
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Data

Customer Engagement Goes Hand in Hand with Customer Experience

The Story: Many organizations are concentrating their efforts on creating customer experiences that are seamless and accessible. But data from ...
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Data

Large Majority of Bank Customers Use a Mix of Online and Branch Banking

The Story: New data shows that despite the rise in digital channels, nine out of ten consumers continue to use ...
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