Research

How has COVID shifted consumers’ digital readiness?

Despite an uptick in digital channel use for everyday transactions, branches are still critical for nearly all consumers

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How has COVID changed customer priorities?
Research

How has COVID changed customer priorities?

Trust leads more than ever, with people seeking out brands with strong values

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Research

How have people been banking through COVID?

Consumers of all generations are adapting to new channels, but still want access to the branch

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Data

Relationship banking in a Post-COVID world

The Story: As Novantas reports, the vast majority of people still want a banking relationship that offers convenient access to …

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Research

How is banking developing a more customer-centric approach?

COVID’s impacts have financial institutions rethinking customer experience and how to best connect with consumers.

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Data

Small business confidence hits historic high in September

The Story: The National Federation of Independent Businesses recently released its September Optimism Index which climbed 3.8 points to reach …

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Research

How is COVID affecting branch networks?

Financial institutions are rethinking and optimizing their networks to meet changing consumer demand.

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Data

Small businesses are already switching banks

The Story: Each year, companies change their financial services providers at a typical rate of around 10%. After a crisis, …

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Research

Are changes to US consumer behavior from COVID here to stay?

The COVID crisis is accelerating a move toward digital with the related physical branch playing a still-vital role.

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