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A Catalyst Known as COVID, Part I

What banking can learn from the changes emanating from the world of work in our new normal There has been …

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Building Customer-Centricity in Banking

From digital channels to relationship banking, how putting the customer at the center of organizational change can fortify financial services …

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Insights

Opportunities Abound as Americans Are on the Move

Of the many societal changes that the COVID crisis has sparked or accelerated, one of the most powerful – and …

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Best Practices in Brand Integration After M&A

Considerations and consequences for merging brands in the financial services sector In our last feature on Integrating Brands Following M&A, …

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An Introduction to Integrating Brands Following M&A

First things first: considerations for building a smart brand strategy following mergers and acquisitions One of the most high-profile financial …

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Drivers for Decision-Making in Branch Banking

Three key queries for community banks and credit unions to consider now in developing smart branch strategy for the post-pandemic …

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Branch Banking: Optimization and Acquisition as Opportunity

With consumers seeking relationships, community banks and credit unions look at branching opportunities as a way through the COVID crisis …

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Insights

Lessons for banking from Amazon Fresh’s retail rollout during COVID

In late August, as the country tentatively moved toward a new normal and a cautious resumption of public life, Amazon …

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