Rebecca Doepke discusses staff training in the new post-COVID branch.

Q: What are some key principles for preparing staff to safely and successfully serve customers in the post-COVID branch?

New in-branch safety protocols and behaviors will have an ongoing impact on customer interaction. Adrenaline’s Director of Engagement Training discusses some new requirements for staff, along with some science behind staff training, including verbal and nonverbal communication and the study of proxemics for how people interact within space.

For more information on training staff in the post-COVID landscape, see Adrenaline’s Frontline Staff Training Series.

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